Courses are only worthwhile if they effect changes in the workplace. Here is what one person said.

“I have just spent the last 5 days with you at the sales certification course and I thought I would give you a bit of feedback. This morning the first person I spoke to in the showroom wanted a …… This model is not available at present. I asked him what he would like to achieve today and his primary motive was to save money on his current monthly payments. So using his primary motive which was cost we have just closed the deal on a new …... that will be delivered next week. So I'd just like to say thank you and pass these details onto any future candidates because the system works.”